Section in preparation

Cases

The first projects will appear here as they are completed — industry, equipment type, input data, what was done and what came out. While the section fills up, here is a request walkthrough: the same TI-408 bushing that rotates on the home page, taken through every stage of the work. What to look at is not the outcome but the questions asked before anything is proposed.

Step 1. What arrives in the request

A typical message looks incomplete, and that is normal: complete data is often simply not available. Here is what arrived in our example.

Three photos of the broken part with a ruler in frame.
A partly legible pump nameplate.
One line: “bushing under the seal, sits on the shaft, broke at the flange”.
No part number, no drawing, the maker’s name is illegible.

Step 2. What we ask back

The questions are not a formality: each one changes which part will be proposed.

What medium passes through the assembly and at what temperature.
How long the part ran before it broke and how that happened.
Whether fragments and the housing survived for measurement.
Whether one part is needed or a stock for several replacements.
Whether there is a deadline beyond which manufacture stops making sense.

Step 3. What we return

The answer is not a single price but a decomposed solution. For this request we would return three options and a matching sheet for each.

Option “ready item”: if the nameplate identifies the pump model and the bushing is a catalogue part.
Option “equivalent”: the same geometry from another maker, with the differences listed.
Option “made to measurement”: a sketch with control dimensions and an assigned material.
For each option — the price, the lead time with the condition under which it holds, and what the scope includes.
Listed separately: dimensions reconstructed by calculation rather than measured.

Step 4. What is checked before shipment

The scope of checks is written into the specification before the order. For this part it would look like this.

Measurement of the four control dimensions agreed at step 3.
Material grade and hardness checked against the accompanying document.
Inspection of the O-ring groove and the fitting surfaces.
Photographic record before packing — if the order provides for it.

Step 5. What arrives with the part

The agreed sketch with control dimensions — the same one used for manufacture.
The measurement result for the manufactured part.
The supply contract with its specification and the closing documents.
A material certificate — if the order provided for one.

What this walkthrough does not contain

The walkthrough shows a procedure and asserts nothing about an outcome. It is more honest to list what it does not contain.

A lead time in days: it depends on the option, the plant and the route, and is quoted per request.
Price and savings: without a real item any figure would be invented.
A customer name or an industry: the request in the walkthrough is fictional.
A promise that a match will be found: for some requests the data is insufficient, and we say so at once.

Questions and answers

How do you assess a supplier before the first delivery?

Cases on someone else’s site are unverifiable anyway — the same party both writes and selects them. What works is different: look at the questions that come back about your request. If they ask about the medium, the temperature, the wear pattern and the control dimensions, the other side understands the task. If a price arrives straight away, they do not. After that the cheapest test is one non-critical item: you see how a request is handled, what goes into the specification and what the documents look like.

Is the TI-408 bushing a real part?

No. It is a sample drawn for the site: the designation, dimensions and material are invented. It shows the format in which we describe an item — which parameters are fixed, what counts as a control dimension, how differences from the original are marked. As soon as real items appear with the customer’s consent to publish, the sample will give way to them.

The request and the part in this walkthrough are invented — it shows a procedure, not a completed supply. Real projects will appear in this section as they are finished, with the customer’s written consent and only in verifiable terms.

Send us the task — we come back with options

A drawing, a photo of the assembly, a nameplate, a part number or a description of what has to work. We review the inputs, ask what is missing and show the available options with price, lead time and differences.

Request a selection Contacts